Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of https://www.softvillasolutions.com (the "Site") operated by SoftVilla ("SoftVilla", "we", "us" or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Eligibility and Acceptance

You must be at least 18 years old and legally capable of entering into a binding agreement to use the Site. If you use the Site on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.

2. Use of the Site

We grant you a limited, non-exclusive, non-transferable and revocable licence to access the Site for your own lawful, informational and business purposes. You agree not to:

• Use the Site in any way that breaches applicable law or regulation.
• Copy, reproduce, republish, distribute or create derivative works from Site content without our written permission.
• Attempt to gain unauthorised access to the Site, its servers or any connected systems.
• Introduce viruses, malware or any other harmful code.
• Use automated systems such as scrapers, bots or crawlers to extract data, except for standard search engine indexing.
• Interfere with or disrupt the operation, security or availability of the Site.

3. Services and Engagements

The Site describes services offered by SoftVilla, including web application development, mobile application development, staff augmentation, digital marketing and UI/UX design. Descriptions on the Site are for general information and do not constitute a binding offer.

Any engagement for services is governed by a separate written agreement, statement of work or proposal signed by both parties. Where a conflict arises, that signed agreement prevails over these Terms in respect of the services it covers.

4. Quotations and Payment

Quotations and estimates provided through the Site or by email are indicative and valid for the period stated. Fees, payment schedules, currency, applicable taxes and late-payment terms are set out in the relevant proposal or agreement. Unless otherwise agreed in writing, invoices are payable within the period stated on the invoice and fees are non-refundable once the corresponding work has been performed.

5. Intellectual Property

All content on the Site — including text, graphics, logos, icons, images, layouts, source code and software — is the property of SoftVilla or its licensors and is protected by copyright, trademark and other intellectual property laws.

Ownership of deliverables produced under a client engagement is determined by the applicable services agreement. Unless expressly assigned in writing, we retain ownership of our pre-existing materials, tools, frameworks and know-how used in producing those deliverables.

6. Client Materials

Where you supply us with content, data, trademarks or other materials, you confirm that you hold the necessary rights to do so and grant us a licence to use them for the purpose of delivering the agreed services. You are responsible for ensuring those materials do not infringe the rights of any third party.

7. Confidentiality

Each party may receive non-public information from the other in the course of discussions or an engagement. Both parties agree to keep such information confidential, use it only for the purpose for which it was disclosed, and protect it with at least the same care they apply to their own confidential information.

8. Third-Party Services and Links

The Site may link to or embed third-party services, including scheduling tools, analytics providers and social media platforms. We do not control these services and are not responsible for their content, availability, terms or privacy practices. Your use of them is subject to their own terms.

9. Disclaimer of Warranties

The Site and its content are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the Site will be uninterrupted, error-free, secure, or free of viruses, or that the information on it is complete, accurate or current. Nothing on the Site constitutes professional, legal or financial advice.

10. Limitation of Liability

To the maximum extent permitted by law, SoftVilla, its directors, employees and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data, business or goodwill, arising out of or in connection with your use of or inability to use the Site.

Our total aggregate liability arising from or relating to the Site shall not exceed the amount you paid to us, if any, for access to the Site in the twelve months preceding the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

11. Indemnity

You agree to indemnify and hold harmless SoftVilla and its personnel against any claims, damages, losses, liabilities and reasonable legal costs arising from your breach of these Terms, your misuse of the Site, or your infringement of any third-party right.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect and process personal information. By using the Site, you consent to that processing.

13. Suspension and Termination

We may suspend or withdraw access to the Site, in whole or in part, at any time and without notice, including where we reasonably believe these Terms have been breached. Provisions relating to intellectual property, confidentiality, disclaimers, liability and indemnity survive termination.

14. Changes to These Terms

We may revise these Terms at any time. The updated version takes effect when posted on this page with a new effective date. Your continued use of the Site after that date constitutes acceptance of the revised Terms.

15. Governing Law and Disputes

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict of law rules. The courts of Lahore, Pakistan shall have exclusive jurisdiction over any dispute arising from these Terms or your use of the Site, except where mandatory local law grants you a right to bring proceedings elsewhere.

16. General

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force. Our failure to enforce any right does not constitute a waiver of it. You may not assign your rights under these Terms without our written consent.

17. Contact Us

Questions about these Terms can be directed to:

Pakistan — hello.pak@softvillasolutions.com · +92 300 117 9729 · 68 MB, Zainab Tower, Model Town, Link Rd, Lahore 54000, PK

Saudi Arabia — hello.ksa@softvillasolutions.com · +966 50 455 2028 · Al Faryan Street, Manfouhah Al Jadidah District, Riyadh, Saudi Arabia

United Kingdom — hello.uk@softvillasolutions.com · +44 7438 396157 · Cordwainer House, London E8 4RX, United Kingdom

United States — hello.usa@softvillasolutions.com · +1 443 788 5837 · 5100 Buckeystown Pike # 250, Frederick, MD 21704, USA