Privacy Policy

SoftVilla ("SoftVilla", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect when you visit https://www.softvillasolutions.com (the "Site"), how we use it, who we share it with, and the choices available to you.

1. Information We Collect

We collect information in the following ways:

Information you give us — your name, email address, phone number, company name and the contents of any message when you fill in a contact form, subscribe to updates, request a proposal or book a meeting through our scheduling tool.
Information collected automatically — IP address, browser type and version, device type, operating system, referring page, pages viewed, and the date and time of your visit. This is gathered through cookies and similar technologies.
Information from third parties — where you reach us through a social media profile, an advertising platform, or a scheduling service such as Calendly, we may receive the details you provided to that service.

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide the services you request.
Prepare quotations, proposals and project documentation.
Schedule and conduct consultations and demonstrations.
Send you service updates and, where you have consented, marketing communications.
Operate, maintain, secure and improve the Site and our services.
Detect, investigate and prevent fraud, abuse or breaches of our terms.
Comply with legal, regulatory and contractual obligations.

3. Legal Bases for Processing

Where the GDPR or similar legislation applies to you, we process your personal data on one or more of the following bases: your consent; the performance of a contract with you; our legitimate interests in operating and promoting our business; and compliance with a legal obligation.

4. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to keep the Site functioning, remember your preferences (such as your light or dark theme selection), and understand how visitors use our pages. Strictly necessary cookies are required for the Site to work. Analytics and marketing cookies are optional.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Site.

We do not sell your personal information. We share it only in these circumstances:

Service providers — hosting, analytics, email delivery, CRM and scheduling providers who process data on our behalf under contract.
Professional advisers — lawyers, auditors and insurers where reasonably necessary.
Legal and safety — where required by law, court order or regulatory authority, or to protect our rights, property or the safety of others.
Business transfers — in connection with a merger, acquisition or sale of assets, subject to this Policy continuing to apply.

6. International Data Transfers

We operate from Pakistan and the United States, and our service providers may be located elsewhere. Where personal data is transferred across borders, we take reasonable steps to ensure it remains protected by appropriate safeguards and is handled in line with this Policy.

7. Data Retention

We keep personal information only for as long as needed for the purposes described in this Policy, including to satisfy legal, accounting or reporting requirements. Enquiry records are generally retained for the duration of our business relationship and for a reasonable period afterwards, after which they are deleted or anonymised.

8. Data Security

We apply appropriate technical and organisational measures — including encryption in transit, access controls and staff confidentiality obligations — to protect personal data against unauthorised access, loss, misuse or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Subject to the law that applies to you, you may have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data where there is no continuing lawful basis to keep it.
Object to or request restriction of processing, including direct marketing.
Request a portable copy of data you provided to us.
Withdraw consent at any time, without affecting processing carried out before withdrawal.

To exercise any of these rights, contact us using the details at the end of this Policy. We will respond within the timeframe required by applicable law.

10. Children's Privacy

The Site is intended for a business audience and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

11. Third-Party Links

Our Site links to third-party websites and services, including social media platforms and scheduling tools. We are not responsible for their content or privacy practices, and we encourage you to review their policies before providing them with personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Material changes will be communicated through the Site or by email where appropriate.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Pakistan — hello.pak@softvillasolutions.com · +92 300 117 9729 · 68 MB, Zainab Tower, Model Town, Link Rd, Lahore 54000, PK

Saudi Arabia — hello.ksa@softvillasolutions.com · +966 50 455 2028 · Al Faryan Street, Manfouhah Al Jadidah District, Riyadh, Saudi Arabia

United Kingdom — hello.uk@softvillasolutions.com · +44 7438 396157 · Cordwainer House, London E8 4RX, United Kingdom

United States — hello.usa@softvillasolutions.com · +1 443 788 5837 · 5100 Buckeystown Pike # 250, Frederick, MD 21704, USA