How can we help?
Support for organisations already working with SoftVilla on Business Central, SyncHubPro or digital marketing. Our support team is available 24/7. Choose your service below to reach the right team.
Get help from the right team.
Business Central
Questions about configuration, posting, reports, integrations, users and permissions, or errors in your Business Central environment.
Email Business Central support →SyncHubPro
Help with modules, user accounts, mobile apps, reports, data corrections or anything that is not working as expected.
Email SyncHubPro support →Digital marketing
Campaign changes, content approvals, reporting questions, website updates or account access for your marketing channels.
Email the marketing team →Help us resolve it faster.
Including these details in your request means our team can start working on it straight away, without coming back to you with questions.
- Your organisation and nameSo we can find your account and environment.
- What you were trying to doThe module, page or campaign, and the steps you took.
- What happenedThe result you saw and any error message, word for word.
- ScreenshotsA screenshot of the screen or error is often the quickest way to explain the issue.
- How urgent it isTell us how many people are affected and whether work has stopped.
How we prioritise requests.
Every request is reviewed and handled in order of business impact.
Work has stopped
The system is unavailable or a key process, such as payroll or invoicing, cannot be completed for many users.
Work is affected
A feature is not working correctly and is slowing down a team, but there is a temporary workaround.
Questions and changes
How-to questions, small changes, new reports, training requests and improvement ideas.
Support is available 24/7. For critical issues, please also call your nearest office after emailing, so we can respond as quickly as possible.
Talk to us directly.
Frederick, MD
5100 Buckeystown Pike # 250, Frederick, MD 21704, USA
hello.usa@softvillasolutions.com+1 443 788 5837Lahore
68 MB, Zainab Tower, Model Town, Link Rd, Lahore 54000, PK
hello.pak@softvillasolutions.com+92 300 117 9729Riyadh
Al Faryan Street, Manfouhah Al Jadidah District, Riyadh, Saudi Arabia
hello.ksa@softvillasolutions.com+966 50 455 2028London
Cordwainer House, London E8 4RX, United Kingdom
hello.uk@softvillasolutions.com+44 7438 396157Not a client yet?
For new projects, questions about our services or a SyncHubPro demo, our sales team is happy to help.